Support

Last updated: September 29, 2026

Need help with Emaús? Write to info@getemaus.com — we usually reply within two business days. Telling us your iPhone model and iOS version helps.

Frequently asked questions

Do I need an account?

No. You can explore the app without one. An account lets your notes, highlights, intentions and progress follow you to a new phone.

I didn't get the confirmation email.

Check your spam folder, then use "Resend code" on the confirmation screen. If you used Sign in with Apple with "Hide my email", messages go through Apple's relay address.

I forgot my password.

On the sign-in screen, tap "Forgot password" and follow the code sent to your email.

How does the Chat work, and what does it cost?

The Chat is an AI companion for prayer and study. Everyone gets a few free messages to try it; after that it requires the Emaús Chat subscription, monthly or yearly. Prices are shown in the app. The Chat is not a priest and can make mistakes — see our Terms of Use.

How do I cancel my subscription?

Subscriptions are managed by Apple: iPhone Settings › [your name] › Subscriptions › Emaús Chat. Deleting the app does not cancel the subscription.

How do I get a refund?

Apple handles refunds. Request one at reportaproblem.apple.com.

I subscribed, but the Chat is still locked.

Make sure your iPhone is signed in to the same Apple ID used for the purchase and that you are signed in to the same Emaús account. If it is still locked, write to us.

My reminders don't arrive.

Check iPhone Settings › Notifications › Emaús, and that Focus modes are not silencing the app. Then review your reminders in Profile › Reminders.

My notes don't appear on my new phone.

Sign in with the same account you used before. Content created while exploring without an account stays on the device where it was created.

How do I delete my account?

In the app: Profile › Delete account. This deletes your data permanently. See Your Privacy Choices for other controls.

I found a mistake in a text or translation.

Thank you! Email us with the screen and the passage, and we will fix it.

Contact

CloudArbitration LTDA
info@getemaus.com